<?php
/**
 *
 * This file is part of HESK - PHP Help Desk Software.
 *
 * (c) Copyright Klemen Stirn. All rights reserved.
 * https://www.hesk.com
 *
 * For the full copyright and license agreement information visit
 * https://www.hesk.com/eula.php
 *
 */

define('IN_SCRIPT',1);
define('HESK_PATH','./');

/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();

hesk_session_start();

// Do we have parameters in query string? If yes, store them in session and redirect
if ( isset($_GET['track']) || isset($_GET['e']) )
{
    $_SESSION['p_track'] = hesk_GET('track');
    $_SESSION['p_email'] = hesk_GET('e');

    header('Location: print.php');
    die();
}

/* Get the tracking ID */
$trackingID = hesk_cleanID('p_track') or die("$hesklang[int_error]: $hesklang[no_trackID]");

/* Connect to database */
hesk_dbConnect();

// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');

// Load statuses
require_once(HESK_PATH . 'inc/statuses.inc.php');

// Perform additional checks for customers
if ( empty($_SESSION['id']) )
{
	// Are we in maintenance mode?
	hesk_check_maintenance();

	// Verify email address match
    $my_email = hesk_getCustomerEmail(0, 'p_email');
    hesk_verifyEmailMatch($trackingID, $my_email);
}

/* Clean ticket parameters from the session data, we don't need them anymore */
hesk_cleanSessionVars( array('p_track', 'p_email') );

/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername`
					FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
					WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");

if (hesk_dbNumRows($res) != 1)
{
	hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($res);

// Demo mode
if ( defined('HESK_DEMO') )
{
	$ticket['email'] = 'hidden@demo.com';
	$ticket['ip']	 = '127.0.0.1';
}

/* Get category name and ID */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='{$ticket['category']}' LIMIT 1");

/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($res) != 1)
{
	$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($res);

/* Get replies */
$res  = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
$replies = hesk_dbNumRows($res);
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<title><?php echo $hesk_settings['hesk_title']; ?></title>
<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
<style type="text/css">
body, table, td, p
{
    color : black;
    font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
    font-size : <?php echo $hesk_settings['print_font_size']; ?>px;
}
table
{
	border-collapse:collapse;
}
hr
{
	border: 0;
	color: #9e9e9e;
	background-color: #9e9e9e;
	height: 1px;
	width: 100%;
	text-align: left;
}
</style>
</head>
<body onload="window.print()">

<?php
require_once(HESK_PATH . 'inc/print_template.inc.php');
?>

</body>
</html>
