body {
	background-color: #f3fef4;
	color: black;
	font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	margin-left:0;
	margin-right:0;
	margin-top:0;
	margin-bottom:0;
}

table.enclosing {
	background-color:#FFFFFF;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	width: 960px;
}

td {
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	text-align: left;
}

a img {
	vertical-align: bottom;
	border : none;
}

td.white {
	background-color: #FFFFFF;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;	
}

td.admin_white {
	background-color: #FFFFFF;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	border: #d1dceb 1px solid;
	padding: 1px;	
}

td.admin_gray {
	background-color: #f5fffa;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	border: #d1dceb 1px solid;
	padding: 1px;
}

td.notes {
	background-color: #fffbf2;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	border: #ffe6b8 1px solid;
}

th.tDetailsHead {
	background-color: #F7F7F7;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	font-weight: normal;
	text-align: center;
}

td.tDetailsBody {
	background-color: #FFFFFF;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	border: #F7F7F7 1px solid;
	text-align: center;
}

.small {
	font-size: 11px;
}

.smaller {
	font-size: 10px;
}

a {
	color : Blue;
	text-decoration : underline;
}

a:hover {
	color : Red;
	text-decoration : none;
}

a.smaller {
	font-size: 10px;
	color : Blue;
	text-decoration : underline;
}

a.smaller:hover {
	font-size: 10px;
	color : Red;
	text-decoration : none;
}

table.white {
	background-color: #ffffff ;
	color : #23559C;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	border-collapse: collapse;
}

table.white th {
	background-color: #ffffff;
	color : #23559C;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	border: #b2babd 1px solid;
	border-collapse: collapse;
	background-image: url(img/tableheader.jpg);
	background-repeat: no-repeat;
	background-position: left top;
}

table.white th a {
	color : #23559C;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
}

table.white td {
	height: 25px;
	padding-left: 5px;
}

.noborder {
border: none;
}

h3 {
	color : #74804e;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 13px;
	font-weight: bold;
	margin: 0px;
}

.important {
	color: Red;
}

.medium {
	color: #FF9900;
}

input {
	font-size: 12px;
	font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
	color:#000000;
}

input.button {
	font-size: 12px;
	font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
	color:#000000;
	background-color:#FFFFFF;
}

select {
	font-size: 12px;
	height: 20px;
}

header a img {border: none; text-decoration: none !important;} 

.open {color : #FF0000;}
.waitingreply {color : #FF9933;}
.replied {color : #0000FF;}
.resolved {color : #008000;}
.allbutresolved {color : #000000;}

.success {color : #008000;}
.error {color : #FF0000;}
.notice {color : #FF9900}

#ok {
	border: 1px solid #679800;
}

#error {
	border: 1px solid #ba3225;
}

.rate {
	color: #666666;
	text-align: right;
	font-style: italic; 
}

a.article {
	color : Black;
	text-decoration: none;
	font-size: 11px;
}

a.article:hover {
	color : Red;
	text-decoration : none;
}

.article_list {
	font-size: 11px;	
}

fieldset {
	margin-bottom: 6px; 
	border: 1px SOLID #267DDC;
	padding: 4px;
	background-color:white;
	position:relative;
	display:block;
	padding: 15px 10px 10px 10px;
	margin:20px 0px 20px 0px;
}

legend {
	background-image: url(img/bluebtn.png);
	background-repeat: no-repeat;
	color: #172901;
	border: 1px solid #267DDC;
	height: 10px;
	font-size: 10px;
	font-weight:bold;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	display:block;
	width: auto;
	padding:5px 5px;
	position:relative;
	width:130px;	
}

/*newly introduced styles (version 2.0)*/

.header {
	width: 100%;
	background-color: #74a62b;
	color : #ffffff;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	text-align: center;
	background-image: url(img/header.png);
	background-repeat: repeat-x;
	height: 57px;
	padding: 0px;
	margin: 0px;
}

.header td {
text-align: center;
vertical-align: middle;
color:#FFFFFF;
}
.header a, .header a:link, .header a:active, .header a:visited {
	color : #ffffff;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	text-align: center;
}
.header a:hover {}

.headersm {
	width: 100%;
	background-color: #669933;
	color : #ffffff;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	text-align: left;
	background-image: url(img/headerbgsm.jpg);
	background-repeat: repeat-x;
	height: 25px;
	padding: 0px;
	margin: 0px;
	font-weight:bold;
	padding-left: 20px;
}

hr {
	border: none;
	border-bottom: 1px dotted #adbac3;
	width: 100%;
	padding-top: 10px;
	margin-bottom: 10px;
	height: 1px;
}

.greenbutton {
	background-image: url(img/greenbtn.jpg);
	background-repeat: no-repeat;
	text-align: center;
	color: #FFFFFF;
	border: 1px solid #527234;
	font-size: 10px;
	font-weight:bold;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	height: 19px;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	margin-right: 2px
}

.greenbuttonover {
	background-image: url(img/greenbtnover.gif);
	background-repeat: no-repeat;
	text-align: center;
	color: #FFFFFF;
	border: 1px solid #527234;
	font-size: 10px;
	font-weight:bold;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	height: 19px;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	margin-right: 2px
}

.orangebutton {
	background-image: url(img/orangebtn.jpg);
	background-repeat: no-repeat;
	text-align: center;
	color: #660000;
	border: 1px solid #bf6628;
	height: 20px;
	font-size: 10px;
	font-weight:bold;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	margin-right: 2px;
	text-decoration: none;
	margin-top: 0px;	
}

.orangebuttonover {
	background-image: url(img/orangebtnover.gif);
	background-repeat: no-repeat;
	text-align: center;
	color: #660000;
	border: 1px solid #bf6628;
	height: 20px;
	font-size: 10px;
	font-weight:bold;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	margin-right: 2px;
	text-decoration: none;
	margin-top: 0px;		
}

.bluebutton {
	background-image: url(img/bluebtn.png);
	background-repeat: no-repeat;
	text-align: center;
	color: #660000;
	border: 1px solid #5b79a3;
	height: 20px;
	font-size: 10px;
	font-weight:bold;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	text-decoration: none;
	margin-right: 2px;
	padding-top: 2px;
}


/*styles for roundcorners tables*/

.roundcornersleft {
	width: 7px;
	background-image: url(img/roundcornerslm.jpg);
	background-repeat: repeat-y;
	background-position: left;
}
.roundcornersright {
	width: 7px;
	background-image: url(img/roundcornersrm.jpg);
	background-repeat: repeat-y;
	background-position: right;
}
.roundcornerstop {
	height: 7px;
	background-image: url(img/roundcornerst.jpg);
	background-repeat: repeat-x;
	background-position: top;
}
.roundcornersbottom {
	height: 7px;
	background-image: url(img/roundcornersb.jpg);
	background-repeat: repeat-x;
	background-position: bottom;
}
.ticketrow {
	background-color: #f5fffa;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	border: #748aaf 1px dotted;
	padding: 6px;
}
.ticketalt {
	background-color: #ffffff;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;
	padding: 6px;
}

.tickettd {
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 12px;	
}

.subheaderrow {
	background-color: #ffffff;
	color : #23559C;
	border: #23559C solid 1px;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	border-collapse: collapse;
	background-image: url(img/tableheader.jpg);
	background-repeat: no-repeat;
	background-position: left top;
	height: 25px;
	padding-left: 20px;
	padding-right: 20px;
	padding-top: 5px;
	}
	
.homepageh3, .section {
	color: #74804e;
	font-weight: bold;
}

/*newly introduced styles (version 2.2)*/	

.large {
	font-size:14px;
}

.largebold {
	font-size:14px;
	font-weight:bold;
}

.assignedyou {
	color: red;
}

.assignedother {
	color: green;
}

div.error {
	border: 1px solid #cd0a0a; 
	background: #fef1ec; 
	color: #cd0a0a;
	padding: 10px;
}

div.success {
	border: 1px solid #18760f; 
	background: #e9ffdb; 
	color: #363636;
	padding: 10px;
}

div.notice {
	border: 1px solid #fcefa1; 
	background: #fff9de; 
	color: #363636;
	padding: 10px;
	vertical-align: middle;
}

.admin_green {
	background-color: #e3ffd0;
	font-weight: bold;
}

.admin_red {
	background-color: #fef1ec;
	font-weight: bold;
}

.borderBottom {
	border-bottom: silver 1px dashed;
}

.borderTop {
	border-top: silver 1px dashed;
}

.alignTop {
	vertical-align: top;
}

.alignMiddle {
	vertical-align: middle;
}

.alignBottom {
	vertical-align: bottom;
}

hr.dashed  {
	border: none 0; 
	border-top: 1px dashed silver;
	height: 1px;
}

/* newly introduced styles (version 2.3) */	

h1 {
	color : #74804e;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 13px;
	font-weight: bold;
	margin: 0px;
}

.critical {
	color: #9400d3;
	font-weight: bold;
} 

td.admin_critical {
	background-color: #fff0ff;
	color : #000000;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	border: 1px solid #ff66ff;
	padding: 1px;
}

.isError {
	color: black;
	background-color: #fff9f7;
	border: 1px solid red;
}

.isNotice {
	color: black;
	border: 1px solid orange; 
	background: #fbf9ee;
}
	
.optionWhiteON{
	padding:2px;
	border:1px dotted silver;
	background-color: #b0e0e6;	
}

.optionWhiteOFF {
	padding:2px;
	border:1px dotted silver;
	background-color: white;
}

.optionBlueON {
	padding:2px;
	border:1px dotted gray;
	background-color: #b0e0e6;	
}

.optionBlueOFF {
	padding:2px;
	border:1px dotted gray;
	background-color: #f5fffa;
}

.optionWhiteNbON{
	border: none; 
	background-color: #b0e0e6;
	vertical-align: text-bottom;
}

.optionWhiteNbOFF {
	border: none;
	background-color: white;
	vertical-align: text-bottom;
}

.kbCatListON {
	background-color: #fcefa1;
}

.kbCatListOFF {
	background-color: white;	
}

div.progress-container {
	border: 1px solid #ccc;
	width: 100px;
	margin: 2px 5px 2px 0;
	padding: 1px;
	float: left;
	background: white;
}

div.progress-container > div {
	background-color: #ACE97C;
	height: 12px
}

.black {color: black;}
.inprogress {color : #006400;}
.onhold {color : #000000;}

div.online {
	border: 1px solid #e5e8ff; 
	background: #ffffff; 
	color: #000000;
	padding: 0px;
	vertical-align: middle;
}

span.online {
	font-size: 10px;
	white-space:nowrap;
}

/* newly introduced styles (version 2.4) */	

.orangebuttonsec {
	background-image: url(img/orangebtnsec.jpg);
	background-repeat: no-repeat;
	text-align: center;
	color: #660000;
	border: 1px solid #bf6628;
	height: 20px;
	font-size: 10px;
	font-weight:normal;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	margin-right: 2px;
	text-decoration: none;
	margin-top: 0px;	
}

.orangebuttonsecover {
	background-image: url(img/orangebtnover.gif);
	background-repeat: no-repeat;
	text-align: center;
	color: #660000;
	border: 1px solid #bf6628;
	height: 20px;
	font-size: 10px;
	font-weight:normal;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	background-position: left top;
	padding-left: 6px;
	padding-right: 6px;
	margin-left: 2px;
	margin-right: 2px;
	text-decoration: none;
	margin-top: 0px;		
}

td.admin_yellow {
	background-color: #ffffe0;
	color : #4a5571;
	font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
	font-size: 11px;
	border: #d1dceb 1px solid;
	padding: 1px;	
}

/* New styles in HESK version 2.5 */

.kb_published {
	color: #009900;
}

.kb_private {
	color: #4a5571;
}

.kb_draft {
	color: #cc9933;
}

.searchbutton {
	cursor:pointer;
	width:70px;
	height:27px;
	text-indent:-999px;
	text-transform: capitalize;
	color: transparent;
	background: url(img/ico-search.png) no-repeat #4d90fe center;
	border: 1px solid #3079ED;
	-moz-border-radius: 2px;
	-webkit-border-radius: 2px;	
}

.searchbutton:hover {
	background: url(img/ico-search.png) no-repeat center #357AE8;
	border: 1px solid #2F5BB7;
}

.searchfield {
	width:400px;
	height:21px;
	font-size:14px;
	text-indent:2px; 
	vertical-align: bottom;
}

.sbsmall {
	width:50px; 
	height:22px; 
	margin-top:2px;
}

.sfsmall {
	width:200px; 
	height:16px; 
	font-size:12px; 
	margin-top:2px;
}

/* New styles in HESK version 2.6 */

div.info {
	border: 1px solid #9acfea; 
	background: #d9edf7; 
	color: #363636;
	padding: 10px;
	vertical-align: middle;
}

div.none {
	color: #363636;
	padding: 10px;
	vertical-align: middle;
}

/* New styles in HESK version 2.7 */

div.select_category 
{
	min-width: 50%;
	min-height: 300px;
	display: inline-block;
	text-align:left;
	margin-top: 10px;
}

#select_category {
	border: 1px solid #111;
	background: transparent;
	width: 100%;
	padding: 5px 35px 5px 5px;
	font-size: 14px;
	border: 1px solid #ccc;
	height: 34px;
} 

#ul_category {
	list-style-type: none;
	margin: 0;
	padding: 0;
}

#ul_category li {
	border: 1px solid #d1d5d7;
	border-top: none;
	border-radius: 2px;
}

#ul_category li:first-child {
	border-top: 1px solid #d1d5d7;
}

#ul_category li a {
	display: block;
	font-size: 14px;
	padding: 0.75em 0.75em;
	text-decoration: none;
	transition: all 0.12s ease;
	word-wrap: break-word;
}
 
#ul_category li a:hover {
	color: black;
	background-color: #e9ffdb;
}

select.multiple {
	font-size: 12px;
	height: auto;
}

/* New styles in HESK version 2.8 */

#hesk_nav{
	list-style:none;
	float:right;
	/* Bring the nav above everything else--uncomment if needed.
	position:relative;
	z-index:5;
	*/
	margin: 0px;
}

#hesk_nav li{
	float:left;
	margin-right:4px;
	position:relative;
}

#hesk_nav a{
	display:block;
	background-color:#ffffff;
	-moz-border-radius:3px;
	-webkit-border-radius:3px;
	border-radius:3px;
	border:1px solid #dcdcdc;
	cursor:pointer;
	color:#666666;
	font-size:12px;
	padding:4px 10px;
	text-decoration:none;
}
#hesk_nav a:hover{
	color: red;
	background:#f6f6f6;
}

/*--- DROPDOWN ---*/
#hesk_nav ul{
	background:#fff; /* Adding a background makes the dropdown work properly in IE7+. Make this as close to your page's background as possible (i.e. white page == white background). */
	background:rgba(255,255,255,0); /* But! Let's make the background fully transparent where we can, we don't actually want to see it if we can help it... */
	list-style:none;
	position:absolute;
	left:-9999px; /* Hide off-screen when not needed (this is more accessible than display:none;) */
	z-index:5;
	padding-left: 0px;
	padding-top: 2px;
}
#hesk_nav ul li{
	padding-top:1px; /* Introducing a padding between the li and the a give the illusion spaced items */
	float:none;
}
#hesk_nav ul a{
	white-space:nowrap; /* Stop text wrapping and creating multi-line dropdown items */
	padding:8px 14px;
}
#hesk_nav li:hover ul{ /* Display the dropdown on hover */
	left:auto; /* Bring back on-screen when needed */
	text-align:left;
	right:0;
	margin-right:-10px;
}
#hesk_nav li:hover a{ /* These create persistent hover states, meaning the top-most link stays 'hovered' even when your cursor has moved down the list. */
	background:#f6f6f6;
	text-decoration:none;
}

#hesk_nav li:hover ul a{
	background:#ffffff;
	text-decoration:none;
}

#hesk_nav li:hover ul a{ /* The persistent hover state does however create a global style for links even before they're hovered. Here we undo these effects. */
	text-decoration:none;
}
#hesk_nav li:hover ul li a:hover{ /* Here we define the most explicit hover states--what happens when you hover each individual link. */
	background:#f6f6f6;
}